Dothan Utilities nonpaying customers will be disconnected in May
Beginning on March 17, 2020, the City of Dothan suspended non-payment disconnections for Dothan Utilities customers due to COVID-19. The City of Dothan would like to encourage customers to pay their bills on-time, if possible. In addition, customers who are having a difficult time paying their bill are encouraged to reach out to Southeast Alabama Community Action Partnership (SEACAP) at 1-844-680-2044 to schedule an appointment to request financial assistance.
The City of Dothan intends to extend this non-disconnection courtesy, for a total of two months, through May 15, 2020. After this date, Dothan Utilities customers who are unable to pay their utility bill, due to a hardship from COVID-19, are encouraged to contact the Dothan Utilities Collections office at
or 334-615-4100 (Option 3) to setup a payment plan on any outstanding amount owed in order to avoid disconnection of services.