BBB: Don't mistake your stimulus prepaid debit card for junk mail

Published: May. 28, 2020 at 10:28 AM CDT
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The Treasury Department and IRS have started the delivery of millions of Americans' Economic Impact Payments, with this batch of funds being provided via mailed prepaid debit cards. Pay close attention to your mail so you do not miss your Economic Impact Payment.

The cards will be sent from Money Network Cardholder Services and come in a standard envelope with no government markings or identifiers, which has confused some consumers. BBB has received dozens of calls from consumers seeking assistance in determining the authenticity of the mailing.

The cards are issued by MetaBank N.A., which has been the Treasury's financial agent since 2016. Upon receipt, recipients will need to activate their card and set a PIN. This can be done by calling 1-800-240-8100.

The card allows purchases to be made anywhere that Visa is accepted, surcharge-free cash withdrawals at in-network ATMs, cash back at the register with PIN debit purchases, and the option to transfer the funds to a personal bank account by ACH transfer. All these features incur no costs or fees.

An ATM locator is available on the EIP website, You can check your balance on the EIP website or by calling their 1-800 number.

Certain use of the card could result in a fee. Out of network ATM withdrawals have no fee for the first withdrawal but incur a $2.00 fee for each subsequent out of network withdrawal. International ATM withdrawals incur a $3.00 fee. There is a $7.50 fee for lost or stolen card replacement. You also have the option of over the counter cash withdrawal from banks. The first over the counter withdrawal incurs no fee, but all subsequent withdrawals incur a $5.00 charge. There are transaction limits on the EIP cards including $1,000 per transaction and per day on ATM withdrawals, and $2,500 per transaction and per day on point of sale purchases.

If you've yet to receive your Economic Impact Payment you can track your funds through the IRS using their Get My Payment tracking tool (

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