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Dothan City Schools install Technology Helpdesk to assist virtual learners

Published: Sep. 29, 2020 at 4:12 PM CDT
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DOTHAN, Ala. (WTVY) -

A new school year brings new changes especially during a national pandemic and Dothan City Schools is making sure their students are well taken care of even the ones not in the classroom everyday.

More than three thousand Dothan City School students are transitioning to a new way of learning but the DCS technology helpdesk is ensuring families are aided through any challenge they may face.

“The Wiregrass Foundation and utilizing personnel resources we were able to employ part time college students to assist us with this program. Currently we have one student who is working remotely but were hoping to hire some more in the coming weeks so we can continue to grow and continue to have this program flourish," Meagan Dorsey, DCS Public Information Officer said.

A chance for college students to help families and further their education.

“My college advisor made a post about Dothan City Schools looking for people willing to help with the students because they were doing virtual this year. So I was like yeah, why not, why not get some experience while I can and maybe I’ll like it and maybe that’s what I want to do in the future,” Jadaryn Edwards, employee for DCS technology help desk said.

So for the parents or students who are not the most tech savvy, all they have to do is contact the technology help desk to assist with any of their virtual issues or malfunctions.

“They don’t have to figure out how to fix a computer on top of teaching, were making sure we put those tools out there in there hands so they can continue to do what they do best, be the parents for their kids as well as provide the encouragement and nurturing environment,” Dorsey said.

A program that operates from 8am to 3pm every week day.

“They’re calling, they’re stressing and I know how it can be sometimes but I’m taking all the weight off their shoulders. Me and the support team that we do have, were all working our hardest to relieve the stress of the parents so the kids can start a better education to having access to what they need," Edwards said.

To help the future virtual learners.

“Looking towards our new second nine weeks so we may have more students or less students virtually so you never know but we always want to be prepared no matter what," Dorsey said.

To contact the Dothan City School Technology Helpdesk you can call 334-793-1138 or email TECH.VDESK.1@DOTHAN.K12.AL.US

Copyright 2020 WTVY. All rights reserved.

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