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Sally leaves Wiregrass 211 with a high volume in calls

After making a destructive path through Baldwin and Mobile counties, Wiregrass 211 assists.
Published: Sep. 21, 2020 at 5:34 PM CDT
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DOTHAN, Ala. (WTVY) - Hurricane Sally left people in the Mobile and Baldwin County areas in need. While many are just now getting into their homes, still without power and searching for their next hot meal, one local organization is providing guidance for those people.

Wiregrass 211 is a free, 24/7 program who’s mission is to help people to problem solve and direct them to resources in their community.

“We know that a lot of people are struggling right now, for multiple reasons,” David Duke, Executive Director for Wiregrass 211, said. "We’re having disasters, we’re having to deal with COVID-19, coronavirus, and a lot of people don’t know where to go and what to do to be able to get that help, and what’s the current information available. Here at 211 we have information we can be able to provide”

If in need of guidance to nearby resources after a natural disaster call 2-1-1 to get information and find out who, what, when and where when it comes to needing help. In addition to field calls for the local Wiregrass communities, Wiregrass 211 is assisting with Mobile and Baldwin county regions to help fill the calls after hurricane Sally made her destructive path.

Duke said their partner agencies in the affected areas are without electricity, preventing them to go to the office and take calls as normal, putting a calls at high volume.

“Our Wiregrass 211 is working with our state 211 connects Alabama programs." Duke said. "We are all working as a team to be able to help coordinate resources, that information flow, grabbing what’s available in regards to food assistance, where to can get tarps at, you know, how do apply for FEMA assistance, it just became available down there, and we have that information as well, but also how to get cleaning supplies, ice, water, those things.”

Over the weekend they focused strictly on residents that lived in Baldwin and Mobile counties.

“The calls are incredible; we have been working throughout the weekend," Duke said.

Duke said if you are in need of help, dialing 2-1-1 is that first step. Operators guide callers into the right direction to get the back on their feet and to the resources they desire.

“We truly understand the needs of our community and we believe everyone should be able to live healthy, happy, and thriving lives," Duke said.

Calls are at a high volume due to tropical storm Sally causing severe damage, leaving thousands in need. Callers may have to wait in a queue, but duke said they will assist you as soon as they can.

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