Weather Causing Airport Delays

It seems the skies were a little friendlier last year.

A government report says consumer complaints against airlines dropped 14 percent in 2013.

The improvement comes even though about one out of every five flights were late to their destination, similar to previous years.

Frequent flier Eric says delays are a part of life. .

"A lot of other passengers complain a lot that there's delays, i just try to stay patient and say if all these jets can land in America safely every day then if there are a few delays then I’m ok with that."

American Eagle was the worst performer in 2013.

Its flights arrived as scheduled only 72 percent of the time.

Express jet and frontier had similar results.

The most reliable company, Hawaiian Airlines had a 93 percent on time rate.

Alaska and Delta came in second and third.

It's not surprising December was the worst month for airline travel, nearly a third of flights were delayed by bad weather and airlines cancelled about 3 percent of the time.

A storm hit the Midwest during the holiday rush, leaving thousands of people stranded at airports.

"My flight's been delayed 3 different times today."

Airlines also had a tougher time keeping track of luggage.

In 2013, the number of mishandled bags rose slightly.

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