"It’s important to press the button near the indentation at the top of the button..."
Graco is recalling 11 out of the 18 models manufactured between 2009 and 2013 after complaints that the harness buckle sticks in the lock position.
The National Highway Traffic Safety Administration warns the problem could make it difficult to get a child out of the seat during an emergency.
That's what concerned argent Frady four-year-old Oliver’s mother.
"It’s not safe for a kid to be stuck in their car seat".
Frady bought the Graco size 4 me 70 in 2012 and she says other car seat take 10 second to operate, this one took 45.
"What if the car blows up and those extra 45 seconds it takes you to pull out all the straps, get the kid out, you should be able to do it instantly ."
In a statement Graco told us "food and dried liquids can make some harness buckles progressively more difficult to open over time or become stuck in the latched position."
But BCS This Morning has obtained government letters to Graco that call the company's explanation "inaccurate" and "misleading to consumers."
Officials have been pressing Graco to recall an additional two million rear facing infant car seats which use the same type of buckle, telling Graco it may take legal action to force a recall.
CBS News has also learned that the recall could affect other brands with similar buckles.
Frady says despite the issues she still trusts Graco, but wishes the company had addressed the issue sooner.
"This has been an issue since I believe 2009 it shouldn't have taken from 2009 to 2013 to fix the issue"