Angie's List: Carpet Cleaning Scams

By: Tessa Darlington
By: Tessa Darlington

Whether they are on TV, online, or the radio, it's hard to miss those deals for low prices on carpet cleaning; but how many of them are too low to be true?

In this Angie’s List Report, Tessa Darlington has the dirt on how to get your carpets professionally cleaned without putting a huge stain on your budget.

There's no doubt Wendie Zeller loves her dog. What she doesn’t love are the tracks Joe leaves behind. When she saw an online professional carpet cleaning deal, she didn't think twice about buying it.

"Good price, I needed the bedrooms done, and for four rooms, so I just bought it,” Zeller said.

It was exactly the deal Wendie needed. That is until the cleaner showed up at her door.

"One common complaint we've heard over the years when it comes to carpet cleaning companies is suggesting a price that just seems too low to be true. What happens is they get there and the consumer ends up paying more than they expected,” Angie’s List Founder Angie Hicks said.

"It was awful. You know, he had told me that because my carpets were so dirty that they would need to do a deep cleaning, and that would be extra,” Zeller said.

To avoid those added extras, consumer experts recommend homeowners insist on a written, detailed estimate on what the company will do for the advertised price. You should be honest, too.

"Do you have pets, do you have kids, and do you have special areas that need treatments because you've had spills? The more information you give them, the more prepared they can come to do the actual project in case you need special cleaners for some difficult spots,” Hicks said.

Chris Stone has been cleaning carpets professionally for more than seven years. He suggests homeowners do a little work to save a little money.

“You want to try to move as much as possible in the areas that you want clean; if there are any couches or sofas or magazines. Everything you can do to help it move faster when they come to clean your carpets. The time that we save from you moving those things, we actually pass those savings on to you,” Stone said.

A lesson Zeller learned the dirty way.

As always, it’s important to do your homework on the company you're thinking about hiring. Check out online review sites to see what others have to say about their experience and make sure the company has a guarantee. A good company will return to clean spots that reappear within a short period of time.


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