For years, residents have complained that the level of service at Dothan’s Regional Airport is sub-par. Congressman Terry Everett is stepping in to make sure improvements are made.
Friday, a meeting was held for members of the airport to discuss with representatives from Delta, the major problems airline passengers are experiencing.
Topping the list are prices of tickets and unreliability of airline service.
However, Delta reps say residents can expect to see positive changes in the near future.
Change is on the horizon for Dothan's Regional Airport. For years, residents have voiced their concerns about unreliable airline service and now, local representatives are stepping in to help.
Delta has been working for months to improve service for customers and in May, only had 13 percent of flights delayed into Dothan. That’s compared with the average 70 percent from previous months. However, local officials want to ensure that the positive trend will continue.
Vice President of Delta Connections, Wayne Aaron said, "Our focus is to ensure we can sustain the level of service and continue to improve throughout the summer."
While high prices drive some customers away, local airport representatives point to a much bigger issue that is creating the majority of problems at the airport.
Dothan Regional Airport Director Art Morris said the, "Major issue is reliability with ASA and getting air craft in on time."
Local representatives are asking for Delta to work with them to offer more reliable service for customers, which means less cancelled and delayed flights.
They are also focusing on having more competitive airfare prices to drive customers to Dothan instead of airports in the surrounding cities.
Congressman Everett says he will continue to monitor the airport's progress and if the positive changes do not continue, he will again address the problem in the House of Representatives and with Delta Airlines.
For more information on the major changes taking place at Delta, you can visit their website at www.delta.com.