Pennsylvania liquor board tries to improve workers' manners

By: Associated Press
By: Associated Press

HARRISBURG, Pa. (AP) - Pennsylvania liquor store clerks need to
be more bubbly when they're selling Champagne.

The state's Liquor Control Board is spending more than $173,000
to try to make workers friendlier and more well-mannered at the
nearly 650 stores it operates. The board says it wants to make sure
clerks are saying "hello," "thank you" and "come again" to
customers shopping for wine and spirits.

It has hired Pittsburgh-based consulting firm Solutions 21 to
help coach store managers so they can instruct their clerks on
issues such as how to greet customers and where to stand. Training
begins this month.

Harrisburg good-government activist Eric Epstein calls the idea
"a demented interpretation of happy hour." He says it's "a sad
state of affairs when you have to train people to be kind and
courteous."

(Copyright 2009 by The Associated Press. All Rights Reserved.)


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