Dothan Utilities: Restoring Power After An Outage

Dothan Utilities would like for its customers to know that we are prepared for potential outages long before severe weather hits. When storms or other severe weather is forecast, we activate a formal readiness plan to ensure that service crews are available and prepared to repair the damage. Additional linemen, dispatching staff, and other field personnel are put on alert and ready to be mobilized if needed.
Following a storm, our power outage restoration plan is designed to safely restore power to the highest number of people in the shortest amount of time. Customer concerns regarding power restoration are addressed in the following questions and answers.
What is the City of Dothan’s restoration process?
Following a storm or hurricane, Dothan Utilities power restoration plan is as follows:
1. Address downed wires
2. Restore power to electric transmission lines and substations, which is essential to providing any electric service
3. Restore power to critical services and facilities that are essential to the health and welfare of the community: hospitals, fire and police stations, water wells, water treatment plants, shelters
4. Repair damaged main feeder lines and commercial areas so that residents will have access to the main thoroughfares that host supermarkets, pharmacies, gas stations and other needed community services
5. Restore power to the largest group of individuals in the shortest amount of time which includes large residential areas and areas with minor damage that can be repaired quickly
6. Restore power to areas with major damage
7. Restore power to individual homes

Along with the safety of the public, we also care about the safety of our workforce. Therefore, repairs are not made when conditions are unsafe. Our bucket trucks are not used when lightning is present or when wind speeds reach 35 mph or higher. Also, when wind speeds reach 50 mph or more, Dothan Police and Fire will only respond to life threatening emergencies. In the event of such extreme situations, we ask for your patience and understanding until we can restore power in a safe manner.

Why does my neighbor have power and I don’t?
Our customers receive electricity through a complex grid of power lines and equipment. These lines do not always follow the same path as city streets. For this reason or due to the way the system is divided, your neighbor’s power may be delivered over a different line than the one that feeds your home. Therefore, it is not uncommon for power to return to neighboring houses at different times.

What does Dothan Utilities do to reduce storm outages?
We trim trees on a regular cycle to prevent them from damaging or blowing into power lines. Unfortunately, no program can prevent uprooted trees and downed limbs and wires. We also continually upgrade and expand our facilities to enhance reliability and keep pace with local growth.

How do I report an electrical outage?
Dothan Utilities customers can report a power outage by calling our dispatch center at (334) 615-3302. Also, we ask that you keep your distance from any downed power lines and call dispatch to report them.

The safety of our customers and workforce is of the utmost importance to Dothan Utilities as we work hard to restore power in challenging conditions. As always, we appreciate your patience and understanding during storm restoration efforts.

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