Dealing with customer service can be frustrating ... For both consumers and customer service reps.
Researchers at Penn state university found customer service reps are disrespected seven times a day, on average.
However, they say if you are nice and polite to those reps, it could help you in the long run.
Their research shows the reps are more likely to help you with your situation.
There are examples of how this positive treatment paid off....
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