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Florida Launches Medicaid Call Centers

By: Associated Press
By: Associated Press

TALLAHASSEE, Fla. (AP) -- Phone counselors are now available to help long-term care Medicaid recipients choose their health plans.

State health officials say the call centers went live Monday. Long-term care Medicaid recipients can call the hotline and ask questions about what doctors and medications are covered in different plans.

The counselor can also enroll them in a plan. Recipients have until July 18 to decide. Residents in Brevard, Orange, Osceola and Seminole Counties will be the first to enroll and will begin receiving services August 1. The state is enrolling groups by regions.

Florida obtained tentative permission from the federal government to move 3 million Medicaid patients into managed care programs where insurers are given a set amount of money to decide what doctors, tests and medications to cover.


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