Wireless Consumer Rights

By: Associated Press
By: Associated Press

Alabama and 31 other states have reached a settlement with three top telecoms under investigation for alleged trade deception.

The deal requires Cingular Wireless, Sprint PCS and Verizon Wireless to portray their coverage areas more precisely.

The companies also must allow consumers to cancel their service contracts after at least two weeks without penalty. They also must change how they advertise and sell services and coverage.

The companies also must disclose more fully any recurring monthly charges and other details of the fees customers must pay.

In addition to meeting the new requirements, the carriers will also pay the states a total of five (m) million dollars for consumer education.

Atlanta-based Cingular is a joint venture of San Antonio-based SBC Communications and Atlanta-based Bell South.


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