AOL Agrees to Settle Complaints Over Cancellation Issues

MONTGOMERY, Ala. (AP) - Alabama is among 47 states to join a settlement with AOL, one of the nation's largest Internet service providers.

Attorney General Troy King, in a statement Wednesday, said AOL has agreed to make it easier for remaining customers to leave.

It is part of a three million-dollar settlement.

The case followed complaints from AOL customers who said when they tried to close accounts, they were thwarted or were still billed for services that they thought had been canceled.

The outcry triggered a multistate investigation that would have culminated in a lawsuit if AOL hadn't agreed to ante up and to change its ways.

AOL ended March with a reported 12 million US subscribers, down from 21 million less than two years ago.

(Copyright 2007 by The Associated Press. All Rights Reserved.)


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